Privacy Policy for Lagree Restoration LLC

Lagree Restoration LLC (“Lagree Restoration,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, use our mobile application, create or use an account, book or attend classes, purchase memberships or products, or otherwise interact with our services.

By using our website, mobile application, booking platform, or related services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Lagree Restoration, we may collect the following categories of information.

Personal and Account Information

We may collect information you provide when creating an account, booking a class, purchasing a membership or product, contacting us, or otherwise using our services, including:

  • Name

  • Email address

  • Phone number

  • Account login information

  • Date of birth or age information, if provided

  • Emergency contact information, if provided

  • Information associated with your memberships, packages, bookings, and class attendance

Payment and Transaction Information

When you make a purchase, we may collect information necessary to process and document the transaction, including billing information and transaction details.

Payment card information may be processed directly by third-party payment processors. Lagree Restoration does not intend to store complete payment card numbers or security codes on its own systems.

Fitness, Wellness, and Safety Information

If you voluntarily provide information relating to your fitness, wellness, physical limitations, injuries, or other information relevant to participating safely in classes, we may collect and use that information for purposes related to class participation and safety.

We do not require you to provide health or fitness information unless it is necessary for a particular service or safety purpose.

Device and Usage Information

When you use our website or mobile application, certain information may be collected automatically, including:

  • Device type

  • Operating system

  • IP address

  • Browser type

  • App version

  • General device identifiers

  • Website or application usage information

  • Pages or features accessed

  • App performance and diagnostic information

  • Information about interactions with our services

2. How We Use Information

We may use the information we collect to:

  • Create and manage customer accounts

  • Schedule and manage classes and reservations

  • Manage memberships and class packages

  • Process purchases and transactions

  • Communicate about bookings, memberships, classes, cancellations, and account activity

  • Send service-related email, text, or push notifications when applicable

  • Respond to questions and customer service requests

  • Provide information about our services, promotions, and events where permitted

  • Improve our website, mobile application, services, and customer experience

  • Maintain the safety and security of our facilities, systems, and customers

  • Detect, prevent, and address fraud, misuse, or unauthorized activity

  • Maintain appropriate business, financial, and transaction records

  • Comply with applicable laws, regulations, legal processes, or governmental requests

  • Establish, exercise, or defend our legal rights

We may also use information in aggregated or de-identified form for business analysis, reporting, and service improvement when the information no longer reasonably identifies an individual.

3. How We Share Information

We do not sell your personal information.

We may share information with trusted third-party service providers that perform services on our behalf or help us operate our business. These providers may assist with:

  • Class scheduling and booking

  • Membership and customer account management

  • Payment processing

  • Email, text, and other communications

  • Mobile application services

  • Website hosting and technical services

  • Analytics and performance monitoring

  • Customer support

  • Business administration and recordkeeping

These service providers are permitted to use information only as necessary to provide services to us or as otherwise permitted by applicable law.

We may also disclose information:

  • When required by law, regulation, court order, subpoena, or other legal process

  • When necessary to protect the rights, property, safety, or security of Lagree Restoration, our customers, employees, or others

  • To investigate suspected fraud, abuse, or violations of our policies

  • In connection with a business transaction such as a merger, acquisition, financing, reorganization, or sale of assets

  • With your consent or at your direction

Text Messaging and Mobile Information

If you provide your phone number and consent to receive text messages from Lagree Restoration, we may use your number to send service-related communications and, where separately permitted, promotional communications.

Mobile information, including phone numbers and text messaging opt-in information and consent, will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We will not use or share text messaging opt-in data for purposes unrelated to the service for which you provided consent, except as required by law or as necessary to provide the requested messaging service.

You may opt out of promotional text messages at any time by following the instructions provided in the message or contacting us directly. Standard message and data rates may apply.

4. Third-Party Services and Links

Our website, mobile application, and services may use or integrate with third-party platforms and service providers, including providers that support booking, payments, communications, analytics, hosting, and mobile application functionality.

Those third parties may collect or process information according to their own privacy policies and terms.

Our Privacy Policy does not govern the privacy practices of third-party services that we do not control. We encourage you to review the privacy policies of any third-party service you use in connection with Lagree Restoration.

5. Cookies and Similar Technologies

Our website and application may use cookies, pixels, software development kits (SDKs), analytics tools, and similar technologies to:

  • Keep our services functioning properly

  • Remember preferences

  • Understand how visitors use our website or application

  • Analyze performance

  • Improve our services and user experience

  • Detect and prevent security issues

You may be able to control or disable certain cookies through your browser or device settings. Disabling cookies or similar technologies may affect the functionality of some features.

6. Data Retention

Lagree Restoration retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information depends on the type of information and why it was collected. We may retain information for as long as necessary to:

  • Provide our services and maintain your account

  • Manage memberships, bookings, and class history

  • Process and document transactions

  • Maintain business, accounting, and tax records

  • Comply with legal and regulatory obligations

  • Resolve disputes

  • Enforce our agreements and policies

  • Prevent fraud, abuse, or unauthorized activity

  • Protect the security of our services and customers

Account, booking, membership, and contact information may be retained while you maintain an account and for a reasonable period afterward when necessary for legitimate business or legal purposes.

Payment and transaction records may be retained for the period required by applicable accounting, tax, financial, or other legal requirements.

If you request deletion of your personal information, we will delete or de-identify information that we are not required or permitted to retain. Certain information may remain in backups or records for a limited period when necessary for security, fraud prevention, legal compliance, dispute resolution, or other legitimate business purposes.

When information is no longer required for these purposes, we will take reasonable steps to securely delete, destroy, or de-identify it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information

  • Request information about our collection and use of personal information

  • Opt out of certain marketing communications

  • Withdraw consent where processing is based on consent

You may unsubscribe from promotional emails by using the unsubscribe instructions included in the email.

You may opt out of promotional text messages by following the instructions provided in the applicable message.

To request access, correction, deletion, or other privacy-related assistance, contact us using the information in the Contact Us section below.

We may need to verify your identity before completing certain privacy requests. Some information may be retained when we are legally required or otherwise permitted to retain it.

9. Children's Privacy

Our services are not directed toward children under the age of 18.

We do not knowingly collect personal information from children under 18 without appropriate authorization. If we learn that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete the information.

If you believe a child has provided us with personal information, please contact us.

10. California Privacy Rights

If you are a California resident, California law may provide you with additional privacy rights regarding your personal information.

Depending on the circumstances and applicable law, these rights may include the right to request information about the categories of personal information we collect, the purposes for which we use that information, the categories of sources from which information is collected, and the categories of third parties with whom information may be disclosed.

California residents may also have rights to request access to, correction of, or deletion of certain personal information, subject to applicable exceptions and limitations.

Lagree Restoration does not sell personal information.

To exercise applicable California privacy rights, contact us at moorpark@lagreerestoration.com.

We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the Effective Date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.

Your continued use of our services after an updated Privacy Policy becomes effective constitutes your acknowledgment of the updated policy to the extent permitted by law.

12. Contact Us

If you have questions about this Privacy Policy, our data practices, or your personal information, please contact us:

Lagree Restoration LLC
Email: moorpark@lagreerestoration.com
Website: lagreerestoration.com
Phone: 805-991-2277

We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable law.